Tech

Cox customers fight back against sneaky broadcast TV and regional sports fees

Enlarge (credit: Getty Images | Jeffrey Coolidge) Cable TV provider Cox is facing hundreds of arbitration demands alleging that it failed to adequately disclose its “Broadcast Surcharge” and “Regional Sports Surcharge” and that it used these fees to raise prices on customers who were promised fixed rates. The Hattis & Lukacs law firm last night […]

Sport

What to make of Cowboys’ 0-4 preseason

The 2021 preseason has ended, and the Dallas Cowboys did not win a single game. Going 0-4 in games that don’t count isn’t the worst thing in the world. Hell, it might actually be a good sign. In 2014 and 2018, the Cowboys lost all of their preseason games and managed to make the postseason […]

Tech

Record labels sue another ISP, demanding mass disconnections of Internet users

Enlarge (credit: Getty Images | Artur Debat) The major record labels yesterday filed another lawsuit demanding that an Internet service provider terminate many more subscribers for alleged copyright violations. Universal, Sony, and Warner sued Frontier Communications in US District Court for the Southern District of New York, alleging that the DSL and fiber ISP with […]

Tech

$1 billion piracy ruling could force ISPs to disconnect more Internet users

Enlarge (credit: Getty Images | Bosca78) A billion-dollar judgment in a piracy lawsuit involving a major Internet service provider could force ISPs to terminate more customer accounts and “punish the innocent and guilty alike,” advocacy groups have warned. Urging an appeals court to overturn the ruling, the groups wrote that “upholding this verdict would result […]

Tech

Cox’s bad customer service stymies users who don’t want upload speeds cut

Enlarge (credit: Getty Images | Jill Ferry Photography) Cox has been making it extremely difficult or impossible for some customers to stick with their current Internet speeds despite promising that it won’t force users onto plans with slower uploads. As we wrote two weeks ago, Cox informed customers with 300Mbps download and 30Mbps upload speeds […]

Tech

Cox cuts some users’ uploads from 30Mbps to 10Mbps—here’s how to avoid it

Enlarge (credit: Getty Images | ollo) James, a Cox cable-Internet customer in Irvine, California, got an unwelcome email on Tuesday from the Internet provider. Cox’s email told James, who pays $80 a month for broadband, that his 30Mbps upload speeds will soon be reduced to 10Mbps. A Cox spokesperson told Ars that James and similar […]