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AT&T nightmare: Woman had to wait 3+ months for broadband at new home

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A woman sitting at home and talking to a news reporter. On screen, text says,

Enlarge / Lovie Newman tells News 4 San Antonio about having to wait nearly four months for AT&T Internet service. (credit: News 4 San Antonio)

AT&T reportedly forced a San Antonio woman to wait nearly four months to get Internet service at her new home, and she didn’t get close to solving the problem until she asked a local news station for help.

“Lovie Newman planned for a smooth transition into her new home, including scheduling a transfer for her AT&T high-speed Internet service in advance,” according to a report Tuesday by News 4 San Antonio.

The house Newman moved into was apparently newly built and not yet connected to AT&T’s network, but it sounds like the months-long wait was due primarily to mistakes by AT&T technicians and customer-service problems. In what Newman called “a complete nightmare,” AT&T continually rebuffed her attempts to get Internet service.

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