Following a CMA investigation.
Okay, how many of us have fallen victim to this: saying we’re going to cancel our subscriptions, forgetting, and then being charged a hefty sum of money for a year’s more. It’s a vicious cycle that, unless you remember to cancel or take your card details off, would leave you with lighter pockets.
Auto-renewal has long been criticised across the industry, and back in 2019, the CMA launched an investigation into Sony, Microsoft, and Nintendo’s online subscription services. Auto-renewal was part of this, but its concerns also included cancellation and refund policies, terms and conditions, and price increases.
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