Changes may be coming.
Nintendo’s approach to consumer rights in the eShop has always sparked a bit of debate, in particular its approach to pre-orders and refunds. In Europe the policy of not allowing refunds on eShop pre-orders led to legal action, a case that Nintendo won pending appeal. Now, however, the German court of appeal has reversed that decision following work by the Federation of German Consumer Organisations (VZBV) and The Norwegian Consumer Council.
Nintendo had already changed its policy slightly in September 2020, allowing pre-orders more than 7 days ahead of a game’s release to be cancelled directly on the eShop or via Nintendo Account pages. For example when we tested this today, selecting a pre-order for a game out in less than 7 days showed ‘pre-order and purchase’, making clear that there would be no right to an immediate ‘voluntary right to cancel’. When you select a game more than 7 days from release you get a lengthy page explaining your right to cancel up to that point, with payment and pre-loading also held off until a week before release. This customer page explains the process for cancelling, too.
Read the full article on nintendolife.com
