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Mediacom, a cable company with about 1.4 million Internet customers across 22 states, is telling heavy uploaders to reduce their data usage—even when those users are well below their monthly data caps.
Mediacom’s fastest Internet plan offers gigabit download speeds and 50Mbps upload speeds with a monthly data cap of 6TB. But as Stop the Cap wrote in a detailed report on Wednesday, the ISP is “reach[ing] out to a growing number of its heavy uploaders and telling them to reduce usage or face a speed throttle or the possible closure of their account.” Mediacom told Ars that it is contacting heavy uploaders “more frequently than before” because of increased usage triggered by the COVID-19 pandemic. The company said that heavy uploaders “may be under their total bandwidth usage allowance but still have a negative impact on Mediacom’s network.”
Mediacom’s terms and conditions say the company charges $10 fees for each additional block of 50GB used by customers who exceed the data cap. But users may be warned about their usage long before they risk overage fees. One user in East Moline, Illinois, who described the predicament on a DSLReports forum in early January, said they paid for the 6TB plan “to make sure we wouldn’t go over the cap” and had never used more than 4TB. The user wrote:
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